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How can I check on the status of my order?

To review your order status, click on the ‘My Account’ button located on the side navigation. Enter your username and password (if you do not have one, please contact customer service with your invoice ID#). Finally, click the “Order Status” button.


How long will it take for my order to be shipped?

Your order will be shipped in the order that it is received. All items are shipped directly from the vendor. If you have ordered from multiple brands you will receive a separate package from each brand. Orders are shipped within 7-10 days. You will receive your package approximately 3 to 5 business days after that - unless it is an international shipment.



How will my order be shipped?

All orders are shipped with UPS or USPS. For more specific information, please visit our shipping policy pages. 

For a price estimate and tracking information please visit their websites:
                       USPS: www.usps.com
                         UPS: www.ups.com

Please note, deliveries to PO Boxes or APO's are shipped by USPS order and take up to 1-3 weeks for delivery. 

Drop-shipped items are shipped according to the manufacturer's preference


How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. You can also access this from your account.

If you selected the Flat Rate shipping option, your package will ship UPS and may be handed off to USPS for final delivery. The tracking number for USPS can be found in the UPS tracking information under “Postal Service Tracking ID”.

UPS can also be reached by phone: 1-800-PICK-UPS (U.S customers)

1-800 -782-7892 (International Customers)


USPS can be reached by phone: 1-800-ASK-USPS


It may take up to 24 hours before a tracking number is registered in UPS' system and up to 48 hours with USPS.

Why was my order cancelled?

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.

If you have any questions about your canceled order, please contact us with your name & invoice ID#.


Do I have to pay shipping for my return items?

Yes, you are responsible for getting your return item(s) back to the appropriate warehouse.

We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.


When I request an exchange, will the item be held for me?

When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.


How long will it take for my return to be processed?

Once we have received your return at our warehouse, it should take approximately 7 business days to complete.


Can I receive a refund if I return an item?

Yes, but only if your return request is made within 30 days of your original order.

Sale items are NOT eligible for refunds.



I received a Damaged Item what do i do?

Please contact customer service email us at kindredthefamilysoul@gmail.com